Most things are fasterto fix than to ask about.
Start with the shortcuts below. If none of them applies, the form at the bottom reaches the support team directly.
Common questions,already answered.
My invoice was not read correctly
What our extraction does, why we always show you the values before saving, and how to correct them.
Read moreIs my appliance still in warranty?
How cover status is calculated, what the three states mean, and when reminders are sent.
Read moreI need a repair booked
What a service request needs, and the stages it moves through.
Read moreI was quoted for a repair
How chargeable work is agreed, and why nothing starts before you agree to it.
Read moreI want to check my cover
How warranty dates are worked out, and what the app shows you about each appliance.
Read moreI want to delete my account
The in-app route, what is erased, what we must retain, and how long it takes.
Read moreSend the support teama message.
Include the appliance and, if it helps, the request reference. The more specific you are, the faster this goes.
What to include. The appliance (brand and model), what it is doing wrong, when it started, and whether an engineer has already visited. A photo of the fault or of the error code saves a round trip.
What never to include. Your password, card or UPI details, or photographs of ID documents. Support will never ask you for them, and anyone who does is not us.
Prefer email? Write to muhaimeen@mscare.in from the address on your account and we will pick it up the same way.