Delete your accountand your data.
You can delete your MS Care account yourself in the app, or ask us to do it by email. This page explains both ways, what is deleted, and the few records MS CARE has to keep.
Delete it yourselfin a few taps.
Step 1: Open the app and sign in
Open MS Care and sign in with your email address and password.
Step 2: Go to Profile
Open the Profile tab from the bottom navigation.
Step 3: Tap Delete account and confirm
Read what will be deleted, then confirm. Your account is closed straight away and you are signed out of every device.
No longer have the app?Ask us instead.
Email muhaimeen@mscare.in with the subject “Delete my account”, from the email address you use to sign in to MS Care. Tell us the name on the account.
- If you can no longer use that email address, write from another one and give us your name and the mobile number on the account. We will ask a question or two to confirm the account is yours before we delete anything.
- We delete the account in the same way as the in-app option and confirm to you by email.
- We act on email requests within 30 days of confirming who you are.
Your personal data,and when it goes.
Deleting your account closes it at once. Your remaining personal data is then deleted within 30 days.
| Data | What happens | When |
|---|---|---|
| Email address, mobile number and password | Deleted from your account | Immediately |
| Signed-in sessions on all your devices | Ended — the account can no longer be signed in to | Immediately |
| Name and profile photo | Deleted | Within 30 days |
| Saved service addresses, including any map location | Deleted | Within 30 days |
| Registered appliances, serial numbers, purchase bills, invoice images and serial plate photos | Deleted | Within 30 days |
| Repair, installation and uninstallation requests | Deleted, or stripped of anything that identifies you | Within 30 days |
| Support chat messages, photos and voice notes | Deleted | Within 30 days |
| Push notification token for your devices | Deleted | Within 30 days |
The few records we must keep,and for how long.
We keep only what the law requires or what is needed to settle something still open, use it for nothing else, and delete it when the period ends.
| Data | What happens | When |
|---|---|---|
| Payment and tax records (amount, date, Razorpay reference) for any payment made through the app | Kept, because Indian tax and accounting law requires it | Up to 8 years, then deleted |
| Security logs of activity on our systems | Kept, to detect and investigate misuse as Indian law requires | One year, then deleted |
| Records needed for an open complaint, warranty claim, refund or legal dispute | Kept only for that purpose | Until it is resolved, then deleted |
| Copies in our automatic database backups | Not restored or used; they expire on their own | Within 30 days |
Good to knowfirst.
Deletion is permanent
A deleted account cannot be restored. Your appliances, bills, warranty records and service history will be gone. If you want a copy of anything, ask us at muhaimeen@mscare.in before you delete.
Open bookings
Cancel any repair, installation or uninstallation you no longer want before you delete your account. Details already passed to a manufacturer’s authorised service centre for a booking are held by that centre under its own policies; we cannot delete their copy, but you can contact the brand directly.
Notifications
Once your account is deleted, uninstall the app to stop notifications on that phone straight away.
You can delete some data without closing your account
- An address — remove it in Profile → Saved addresses.
- An appliance — remove it from that appliance’s screen.
- Anything else — email muhaimeen@mscare.in and tell us what you want deleted. We will delete it within 30 days unless the law requires us to keep it, in which case we will tell you.
You can also turn off notifications in your phone’s settings at any time; your records stay intact.
Questions or a complaint? Contact our Grievance Officer, Muhaimeen, at muhaimeen@mscare.in. Our full data practices are in the privacy policy.